came across a recent quote in WWD from Giorgio Armani, that pleased us immensely...."I see a future increasingly driven by personalization and customization, not just in the way clothes and accessories are designed and produced to individual customer specifications, but also in the way the customer is served. Handheld technology and the Internet will play a significant part in this development, through which customers will receive very personalized information from their own dedicated sales associate remotely, with visual proposals provided through the season in a nonintrusive way. Service at the place of work or home will become more a part of client expectations. And this overall evolution will be seen across the spectrum from fast fashion on up." maybe they'll be quoting us soon : )